What to Do if Your Booking Isn’t Confirmed

Occasionally, a Reserve Booking may not be immediately confirmed by the activity provider. Don’t worry—follow these steps to resolve the situation:

1. Check Your Booking Status #

• Log in to your Invibz account.
• Navigate to the My Bookings section to view your reservation status:
  • Pending: The provider hasn’t reviewed your request yet.
  • Declined: The provider was unable to approve your booking.

2. Review Your Email or Notifications #

• Ensure you’ve received all relevant updates about your booking via email or SMS.
• Check your spam/junk folder for missed notifications.

3. Contact the Provider #

• Use the contact information provided in the activity details to directly reach out to the provider.
• Politely ask for an update on your booking request.

4. Modify Your Request #

If the booking hasn’t been confirmed:

• Adjust the date or time of your request if alternative options are available.
• Submit a new reservation request through the Invibz platform.

5. Choose a Different Activity #

• If the provider is unresponsive or unable to accommodate your request, consider exploring similar activities or services.
• Use the search function on Invibz to find alternative options with Instant Booking for guaranteed reservations.

6. Contact Invibz Support #

• If you’re unable to resolve the issue, our customer support team is here to help:
  • Live Chat: Available on the Invibz website or app.
  • WhatsApp: Message us for faster support.
  • Email: Reach us at [email protected] with your booking details.

7. Request a Refund (if applicable) #

• If you’ve made a payment and the booking is not confirmed, you can request a refund:
  • Go to My Bookings and select the affected reservation.
  • Follow the prompts to initiate a refund request.
  • Refunds will be processed within 5-7 business days, depending on your payment method.

Tips to Avoid Booking Issues #

• Opt for Instant Booking activities whenever possible for immediate confirmation.
• Double-check the availability calendar before making a reservation.
• Provide accurate contact information to ensure you receive updates promptly.

At Invibz, your satisfaction is our priority. If you encounter any difficulties, don’t hesitate to reach out. We’re here to ensure your adventure goes smoothly!