Troubleshooting Issues with Booking Payments on Invibz

Having trouble completing your payment? Don’t worry—here are common issues and step-by-step solutions to help you resolve them:

1. Check Your Payment Method #

• Ensure you’re using one of the accepted payment methods:
  • Credit/Debit Cards (Visa, Mastercard, etc.)
  • Mobile Payment Options (e.g., Apple Pay, Google Pay)
  • Links for secure payments via CashApp or similar options if provided by the vendor.
• Make sure your card or account has sufficient funds.

2. Verify Your Information #

• Double-check that you’ve entered all details correctly, including:
  • Card number
  • Expiry date
  • CVV (security code)
  • Billing address

3. Ensure Internet Connection #

• Make sure you have a stable internet connection while completing the payment process.
• Avoid using public Wi-Fi for security and connectivity reasons.

4. Clear Your Browser or App Cache #

• If using a browser:
  • Clear your cache and cookies, then refresh the page.
  • Try a different browser or device.
• If using the Invibz app:
  • Close and reopen the app.
  • Update the app to the latest version.

5. Check for Payment Limits or Restrictions #

• Some banks or payment providers have daily limits or international transaction restrictions.
• Contact your bank to confirm there are no blocks on your account.

6. Retry the Payment #

• Return to your booking in the My Bookings section and retry the payment process.

7. Use a Different Payment Method #

• If one method fails, try another option available on Invibz.

8. Contact Invibz Support #

• If the issue persists, reach out to our support team with details:
  • Booking reference number
  • Screenshot or error message (if available)
  • Payment method used
• Support channels:
  • Live Chat: On the Invibz website or app
  • WhatsApp: Send us a message for quick assistance
  • Email: Write to [email protected]

9. Confirm Payment Status #

• Once the payment is successful, you’ll receive a confirmation email or SMS.
• If payment is deducted but no confirmation is received, contact Invibz immediately to verify your booking.

10. Request a Refund (if applicable) #

• If payment issues result in duplicate charges or an unsuccessful booking, request a refund:
  • Go to the Help Center on Invibz.
  • Submit a refund request with your payment details.
• Refunds are typically processed within 5-7 business days.

Common Error Messages and Fixes #

Need Help? #

If you continue to experience issues, we’re here to assist you! Contact Invibz support anytime, and we’ll work to resolve the problem quickly.

Thank you for booking with Invibz!

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