Effective communication with your customers is key to building trust and ensuring smooth bookings. Invibz provides a simple way for activity providers to communicate with adventurers directly through the platform. Here’s how you can connect with them:
1. Messaging System #
The Invibz platform has a built-in messaging system that allows you to communicate with customers regarding bookings, inquiries, or any other questions they might have.
How to Use the Messaging System: #
- Access Messages from the Dashboard:
Log in to your Invibz dashboard, and go to the Messages section. This is where all your communication with customers will be stored. - New Messages:
You will receive notifications when a new message comes in from an adventurer. You can reply to their inquiries, confirm details, and answer any questions they may have about your activities. - Messaging Regarding Bookings:
- If a customer has questions or requests before booking, you can respond to them before they confirm their reservation.
- After a booking is confirmed, you can continue the conversation for any updates, changes, or special requests they might have.
- Send and Receive Messages:
Simply type your message and hit Send to respond to your customer. You can also attach files like photos, brochures, or other helpful documents.
2. Booking Confirmation Messages #
Once a booking is confirmed (whether it’s an Instant Booking or a Request Booking that you approve), you should send a booking confirmation message to the customer. This message should include essential details about their activity and any important information.
What to Include in Your Booking Confirmation: #
- Activity Details:
Confirm the time, date, location, and duration of the activity. - Contact Information:
Include your phone number, email, or any other way they can contact you in case they need assistance before or during the activity. - Special Instructions:
Any special instructions, such as what to bring, dress code, or any other important guidelines. - Cancellation Policy Reminder:
Include your cancellation policy in the confirmation message to ensure they understand your terms.
3. Responding to Booking Requests (Non-Instant Bookings) #
For activities that require you to approve the booking request before confirming (i.e., Request Bookings), the customer will send a booking request, and you will have to confirm or decline it.
How to Respond to a Booking Request: #
- Check the Details:
Review the booking request to make sure it matches your availability and requirements. - Approve or Decline the Request:
Once you’ve reviewed the details, you can approve or decline the request directly from the Bookings section of your dashboard. - Communicate with the Customer:
- If you approve the request, send a confirmation message with all the necessary details.
- If you decline the request, you can send a polite message explaining why the booking couldn’t be confirmed (e.g., full availability, preferred dates not available).
4. Emergency or Last-Minute Communication #
If there are any last-minute changes or emergencies (e.g., weather changes, cancellations), the messaging system is also where you can quickly communicate with the customers to keep them updated.
How to Communicate Last-Minute Updates: #
- Send a Quick Message:
Log in to your Invibz dashboard and use the Messaging System to send a message to the customer with updated details. - Provide Alternative Options (if any):
If possible, offer alternative dates or times for the activity, or any adjustments needed.
5. Reviews and Feedback #
After the activity is completed, adventurers will have the opportunity to leave a review. Responding to reviews, whether positive or negative, is an important way to engage with customers and maintain a good reputation.
How to Respond to Reviews: #
- Access Reviews in Your Dashboard:
Go to the Reviews section in your Invibz dashboard to see customer feedback. - Acknowledge Positive Reviews:
Respond with a thank you message and mention anything specific you enjoyed about working with them. - Address Negative Reviews:
If you receive negative feedback, take the time to respond professionally, explain any issues, and show that you value the customer’s input. Always aim to resolve concerns publicly, and offer to make things right.
Tips for Effective Communication: #
- Be Prompt and Professional:
Always respond to messages and booking requests as quickly as possible. Timely communication builds trust with customers. - Keep It Friendly and Clear:
Be friendly and helpful in your messages, making sure that your instructions and information are clear. - Use the Platform for All Communications:
Keep all communications on the Invibz platform for transparency. This way, there is a record of all your interactions, which can be helpful for resolving any potential issues.
Need Help? #
If you have any issues with the messaging system or need assistance with communicating with customers, reach out to Invibz support at [email protected]. We’re here to help you connect with adventurers effectively and ensure smooth communication at all stages.
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