Invibz Commission and Payout Policies

At Invibz, we strive to provide activity providers with a seamless and transparent booking platform. Our commission and payout policies are designed to ensure smooth transactions while offering competitive rates. Below is a breakdown of our commission structure, fees, and payout policies.

1. Invibz Commission Fee #

Invibz charges a 15% commission fee on every booking made through the platform. This fee helps cover the operational costs of maintaining the platform and providing you with tools for marketing, booking management, customer support, and more.

Key Points: #

• 15% Fee: The fee is applied to the total amount of each booking.
• No Hidden Costs: There are no additional hidden fees; the 15% commission is the only charge Invibz applies to bookings.
• Provider Earnings: The remaining 85% of the booking fee goes directly to you, the activity provider.

2. Optional Setup Fee for Activity Listings #

If you prefer, our team can assist in setting up your activity listings for you. For a one-time fee of $25 USD, our team will handle all the setup work for your listings, including optimizing your descriptions, uploading media, and ensuring everything is ready for booking.

Key Points: #

• $25 USD One-Time Fee: The $25 fee covers the entire listing setup process.
• Complete Setup Service: We ensure your listing is fully optimized for visibility, including the creation of appealing descriptions, media uploads, and accurate pricing.

3. Payouts via Stripe Connect #

Invibz uses Stripe Connect to handle all payouts. Once your activity has been confirmed and payment is processed, you will receive automatic payouts directly to your designated account.

Key Points: #

• Automatic Payouts: Payments are processed automatically, so you don’t need to worry about manually requesting payouts.
• Quick Transfers: Payouts are typically transferred to your bank account within 2-7 business days, depending on your bank and location.
• Stripe Connect Setup: Activity providers must set up Stripe Connect through their Invibz dashboard under the “Wallet” section to begin receiving payouts.

4. Payment Methods for Providers #

For paid members, Invibz offers the option to use the Invibz Payment App to accept payments in person. You will also receive a US debit card linked to your payouts, enabling you to withdraw funds at any ATM or use the card for purchases.

Key Points: #

• Invibz Payment App: Accept payments directly from customers during in-person activities using a personalized payment link.
• US Debit Card: Get a US-based debit card for easy access to your funds, with the ability to withdraw money from ATMs or make purchases.
• Automatic Payouts: Your payout from Stripe Connect will be transferred to your linked account automatically.

5. Handling Refunds and Cancellations #

• Customer Refunds: In the event of a cancellation, depending on your cancellation policy, refunds may be issued to the customer, and the corresponding amount will be deducted from your payout. Providers should clearly state their cancellation policy in their listings to avoid confusion.
• Chargebacks: If a chargeback is issued (e.g., when a customer disputes a payment), Invibz will work with you to resolve the issue. Providers should ensure their listings are clear and transparent to minimize the risk of chargebacks.

6. Viewing Payouts and Transaction History #

You can view all your payouts, transaction history, and booking details directly on your Invibz dashboard under the “Wallet” section. This provides a clear overview of your earnings and payments.

Key Features Include: #

• Transaction Breakdown: See a detailed breakdown of all your bookings, including the commission fees, net earnings, and any refunds or cancellations.
• Payment Schedule: View when your next payout is scheduled and the expected transfer date.
• Downloadable Reports: Download reports for accounting and record-keeping purposes.

7. Late Payouts or Issues with Payments #

If there are any issues with your payout or payment delays, please contact Invibz Support at [email protected]. We will work with you to resolve the issue and ensure your payouts are processed promptly.

Summary of Invibz Commission and Payout Policies: #

• Commission Fee: Invibz charges a 15% commission on each booking.
• Activity Listing Setup Fee: $25 USD for our team to set up your listing.
• Payouts via Stripe Connect: Automatic payouts sent to your bank account; set up via your Invibz dashboard.
• US Debit Card for Providers: Available for paid members to withdraw funds or make purchases.
• Refunds and Cancellations: Follow your cancellation policy; refunds will be deducted from your payout.
• Transaction History: View payouts, transaction details, and reports on the Invibz dashboard.

If you have any questions or need assistance, feel free to reach out to our support team at [email protected]. We’re here to help!