What to Do If You Don’t Receive Booking Confirmation Emails

If you don’t receive your booking confirmation email from Invibz, don’t worry! Here’s a step-by-step guide to help you resolve the issue:

1. Check Your Spam or Junk Folder #

• Spam or Junk Folder:
  • Sometimes, confirmation emails can end up in your spam or junk folder. Check these folders in your email inbox to see if the confirmation email was mistakenly filtered there.
• Mark as Not Spam:
  • If you find the email in the spam or junk folder, mark it as “Not Spam” to ensure future emails from Invibz go to your inbox.

2. Verify the Email Address You Provided #

• Correct Email Address:
  • Double-check the email address you used when booking. If there was a typo or error, the confirmation email might have been sent to the wrong address.
• Update Email Address:
  • If you find that your email address was incorrect, contact Invibz Support to update your details and request the confirmation email to be resent.

3. Wait a Few Minutes #

• Email Delays:
  • Sometimes, email delivery can take a few minutes. If you’ve just made a booking, wait a few minutes and check your inbox again.
• High Traffic Periods:
  • During peak booking times, such as holidays or special events, confirmation emails may take longer to arrive due to high traffic on the system.

4. Check Your Internet Connection #

• Connection Issues:
  • Ensure your internet connection is stable and that you’re able to receive emails. Sometimes, a poor connection can cause delays in receiving emails.
• Refresh Your Inbox:
  • Refresh your inbox or restart your email app to check if the confirmation email arrives.

5. Review Your Booking on the Invibz Platform #

• Booking Details:
  • Log in to your Invibz account and go to the My Bookings section to review the status of your booking. If your booking is confirmed, the details should be available there, even if you haven’t received the email.
• Booking Status:
  • If your booking is not showing up in the My Bookings section, it’s possible that the booking did not go through. You may need to try booking again or contact Invibz Support for assistance.

6. Check for Any System Errors #

• Temporary Glitch:
  • Occasionally, system glitches can prevent confirmation emails from being sent. If you suspect this is the case, wait a few minutes and check your inbox again.
• Maintenance Periods:
  • If Invibz is undergoing maintenance or updates, this could delay email delivery. You can check Invibz’s website or social media for any announcements regarding system maintenance.

7. Contact Invibz Support #

• Still No Email?
  • If you’ve checked your spam folder, verified your email address, and still haven’t received the confirmation email, contact Invibz Support for assistance. Provide them with the following details:
    • Your full name
    • The date and time of your booking
    • The activity or tour you booked
    • The email address you used for the booking
• How to Contact Support:
  • Reach out through the support contact form on the Invibz website or app, or email [email protected] for help.

Summary of Steps: #

1. Check Spam or Junk Folder.
2. Verify Your Email Address.
3. Wait a Few Minutes for Delays.
4. Check Your Internet Connection.
5. Review Booking in the Invibz Platform.
6. Check for System Errors or Maintenance.
7. Contact Invibz Support for Further Assistance.

By following these steps, you should be able to resolve the issue and receive your booking confirmation email. If the problem persists, Invibz Support is always available to assist you.