What to Do if the Provider is Late or Unresponsive

While delays or unresponsiveness are rare, it’s important to know what steps to take if your activity provider is not on time or is unresponsive. Follow this guide to resolve the situation quickly:

1. Verify the Meeting Details #

• Double-Check Your Booking Confirmation:
  • Confirm the correct date, time, and meeting location in your booking confirmation email or the My Bookings section on Invibz.
• Look for Updates:
  • Check your email, SMS, or the Invibz app for any last-minute updates from the provider.

2. Contact the Provider Directly #

• Use the Contact Provider option in the My Bookings section of your Invibz account.
• Try calling, messaging, or emailing the provider using the contact information listed.
• Clearly explain your situation, including your location and booking reference.

3. Allow a Reasonable Wait Time #

• Providers may occasionally run late due to traffic, weather, or unexpected delays.
• Wait at least 15–30 minutes past the scheduled time unless you’ve received a cancellation notification.

4. Contact Invibz Support for Assistance #

If the provider is still unresponsive or significantly delayed:

• Live Chat: Available on the Invibz website or app for real-time support.
• WhatsApp: Message us for a quick response.
• Email: Send your details to [email protected] with your booking reference.

What Invibz Support Can Do:

• Attempt to contact the provider on your behalf.
• Provide updates or alternative solutions.
• Assist with refunds or rescheduling if necessary.

5. Document the Issue #

• Take note of the time, location, and any attempts to contact the provider.
• Keep copies of all communication (e.g., texts, emails) as these may be required for refunds or complaints.

6. Request a Refund or Reschedule #

• If the activity cannot proceed due to the provider’s absence or unresponsiveness:
  • Refer to the provider’s cancellation policy in your booking details.
  • Contact Invibz Support to initiate a refund or reschedule request.

Tips to Avoid Issues in the Future #

• Arrive Early: Ensure you’re at the meeting point ahead of time to avoid missing the provider.
• Review the Provider’s Ratings: Choose providers with high ratings and positive reviews on Invibz.

Invibz is committed to ensuring a seamless experience. If you encounter any issues, don’t hesitate to reach out to our support team for assistance.