How to Contact Your Activity Provider for Special Requests

If you have any special requests or questions about your booking, you can contact your activity provider directly on the Invibz platform. Here’s how:

1. Locate Your Provider’s Contact Option #

• Log in to your Invibz account.
• Go to the My Bookings section.
• Find your activity and look for the Provider Contact option, which appears below the provider’s name.

2. Initiate Contact #

• Click the Contact Provider button.
• A messaging interface will open, allowing you to send your request directly through the Invibz platform.
• Write a clear message including your booking reference and details about your request (e.g., dietary preferences, accessibility needs).

3. Waiting for a Response #

• Providers typically respond within 24–48 hours.
• If your request is time-sensitive, consider mentioning this in your message.

4. Tips for Effective Communication #

• Be Specific: Clearly explain your request or question, including all relevant details.
• Provide Context: Mention your booking date, time, and reference number.
• Check Policies: Review the activity’s policies beforehand to ensure your request aligns with the provider’s terms.

5. Can’t Reach Your Provider? #

If the provider does not respond or you experience issues:

• Contact Invibz Support:
  • Live Chat: Available on the website or app.
  • WhatsApp: Send us a message for immediate assistance.
  • Email: [email protected].
• Our support team will help relay your request or resolve any concerns.

Key Notes #

• Providers are best equipped to address special requests and specific activity details.
• Keep all communication through Invibz for added security and convenience.

Invibz is committed to ensuring a seamless experience for your adventures. Let us know if you need additional support!